Telecom Industry
Financial Industry
Retail Industry
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Automated Support Agent
Provides personal customer service at the low costs of self-service.
Automated Support Agents are designed for customer support centers which are aiming at reducing the number of emails, chats, or calls reaching the human staff. The automated agent provides a first line support using a large knowledge base with common problems and solutions, and an intuitive navigation simply by using everyday language.
in addition, it is designed to enable automated "scenarios" for escalation to live human chat, trouble tickets, emails or other actions, to complement the customer support process.
Previous implementations of automated agents for support have shown an accuracy above 80%.
As with other automated agent, the automated support agent can be extended with a talking avatar providing a friendly face and voice to your site, and APIs for natural language search, actions, and more.
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3 easy steps |
Contact Us
Contact us to get started. We'll create your customized automated agent. We host your automated agent on our servers. Optional avatars are available by gender, age, and style.
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Reduce Costs
Integrate your automated agent and immediately start automating the first line support. Extend the solution with escalation to Live Human Chat, Trouble Ticketing, and more.
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Control & Improve Results
Access our advanced control panel. Read chat transcripts, gather support intelligence data. Additional statistics and reports.
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