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Ecommerce Chatbot - How chatbots help customers with shipping and delivery



The Ecommerce Chatbot is the next big thing. The mounting use of chatbots in industries like customer support service has become very popular, however if you think that the shipping and delivery industry has not yet implemented this technology, you are wrong to some extent. Although the industry has assimilated chatbots more gradually as compared to some other industries, it is starting to appreciate the potential they offer.

messenger chatbot order status

Quicker distribution of information using chatbot


Chatbots can allocate the shipping and delivery information quicker than human workforces. Also, chatbots could rapidly connect internally, enable easy messaging between employees, answer the customer queries more proficiently as compared to those without the technology.

Chatbot online at all hours of day and night


Chatbots also pay a very significant role where it comes to interacting with customers of multiple time zones. It is essential to reflect on how the workers within the shipping and delivery channel regularly communicate with customers of different time zones. In case, a customer wants to make enquiry about something about his or her purchase outside of standard business hours, it will be very inconvenient for them to discover that the particular company is not open yet, then to get in contact with them again later.

Chatbot immediate Feedback for 24/7


If an ecommerce company create a chatbot and engage their business with it, it will be possible for them to receive the immediate feedback at any hours of day and night. Moreover, in case chatbots are unable to provide sufficient answers, the functionality of chatbot can allow the system to switch from automated chat to human conversation, where the human representative of the company can pick up where chatbots left off.

Chatbot automation with a human touch


One of the main reasons why building Chatbots is so popular is that they have the aptitude to comprehend and reply to Chats the same way another human would do. For instance, if you want to enquire about the status of a shipment, you will have to go to the website of the service provider and enter the details to get the status of shipment in return. You might not be able to get the estimated delivery time, nor will you be able to cancel or reschedule the shipment, through the website. You will not be able to take any action without contacting the service provider personally. That is where Chatbots can make the whole difference. They can operate on your Messenger, Skype, etc.

Chatbots lessen the dependency on data entry procedures


Chatbots can be quite effective, as they will decrease the reliance on data entry methods like order booking to a great degree. It allows the customers to book their order from their mobile and then keep track of it. Chatbots help in optimizing resource management and ultimately lead to increase in involvement on customers’ part.

Today various ecommerce businesses or storeowners are building chatbots so that their customers can easily connect and interact with the shipping and delivery software through bots. As a result, it helps the customers get real time information without signing into their system.

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