TOPICS: Chatbot for Government   Chatbot for Service    Chatbot Trends   

Government Chatbot - Online Chatbots helping Government Institutions

Using the government chatbot could be quite valuable for both the government and the citizens. There was a time when talking computers were only a part of science-fiction novels and movies. However, with the evolution in technological world with chatbot development, it is already transmuting people’s day-to-day lives and now governments around the world have begun to adopt the chatbot technology in their everyday practices pertaining to various departments. The main reason behind using chatbot for government is to enhance the conversations through audio or text and provide better and quick services for their residents.
Mentioned below are five fields where governments can employ the chatbot technology to improve the proficiency of service delivery:

chatbots for government services

Government Chatbot for Housing Amenities

In some parts of the world, people who have been evicted from their houses due to some lawful reasons can use chatbots to apply for government accommodation. Using chatbots government can collect information about the applicants by making enquiries about their personal and other concerned details and then help them create a comprehensive legal application that are intended to improve the chances of applicants of finding and getting a house.

Governments could incorporate the chatbots into their official websites of their housing department, enabling residents to generate applications for funded housing through chats with chatbots. By employing the chatbots, government can make the entire procedure effortless and faster and help its residents when they need supported housing.

Public Health Affairs Chatbot

By employing the chatbot technology in the public health website, government can enhance health services it offers for its residents. Through chatbots, residents can contact the public health department for information and guidance on non-urgent medical problems. Moreover, residents can easily get access to chatbots through their mobiles and can send the message to chatbot to find more details about their symptoms instantaneously, and receive assistance on the correct procedure for treatment. The main objective is to give proper and correct responses and recommendations for simple medical applications, letting the residents evade needless doctors’ appointments and their expenditures.

By assimilating chatbots into health department websites, government can offer medically well-informed services for its residents where they can ask simple medical questions and get the answers for them, alleviating their apprehensions up until they can a qualified medical expert is available.

Transportation and Motor Vehicle Services Chatbot

When it comes to transportation and motor vehicle services, residents often have to wait to complete the simple jobs such as renewal of their driving licenses or license plates. Chatbots offer much more competent methods for the residents, allowing them to do their business with the department involved in transportations and motor vehicle services. By creating a chatbot that can easily finish the tasks such as renewing license plates or delivering parking authorizations, government can allow its residents to finish those tasks pretty quickly and without taking too much time.

Informational Services Bots

In information department, most of the requests that come in are for simple information. Those questions can easily be answered by a chatbot, through a messaging platform or government website. By employing the chatbots to manage simple requests, government can reduce the stress on human workforce and allow them to concentrate on much more important matters and provide improved and quicker services.

Civic Involvement Chat bot

Chatbots bring innovations in civic involvement department. Using chatbots, governments can make lots of advanced efforts to involve citizens in decision making process so as to make government policies more self-governing and personalized to meet the needs and requirements of the citizens. It is also a great way to involve young generation in building up the country’s future.

By engaging chatbots, governments can enhance the quality, speed, and efficacy of their communications with the residents. Furthermore, it allows the residents to evade the long lines by handling various requests at once using its exceptional technological proficiencies. Chatbots can interact in many foreign languages and allowing the human representatives of the government to handle more complex requests from the residents and offer more personalized services.