Step-by-step: How to add new answers to the chatbot (Q&A)



In this step-by-step, we’ll learn how to add new answers to your chatbot (Q&A).
For this article, we’ll start from a simple chatbot template for lead generation. You can still use any other chatbot following the same steps.

1. Log in to your chatbot control panel

2. Check out the chatbot’s preview on the right side. Try and type in “Do you offer web design?”

add new answer to chatbot

3. Notice in this example we're using a chatbot template for lead generation. Therefore you’re getting back an empty response followed by a lead generation push; this is a normal action when a question is asked by a visitor for which there is no answer. Different templates behave differently.

4. In this step-by-step we're interested in how to add a new answer. We would like to add the correct answer so the visitor would find what he asks for.

add new answer to chatbot

5. Press the ‘Add Answer’ button in the empty bubble to add an answer to this question

add new answer to chatbot

6. The question would appear in the new screen in the text box. Confirm by pressing the green ‘Next’ button.

add new answer to chatbot

Note: you can also add an answer by following those steps:
*1. Press the ‘Answers’ button on the left-side bar


add new answer to chatbot

*2. Press the green ‘+ Add’ button on the top

add new answer to chatbot

*3. Enter the question you want to add in the textbox, then press the ‘Next’ button under it.

add new answer to chatbot

6. Press the green ‘Edit’ button next to the title ‘The Answer’ to edit the answer itself

add new answer to chatbot

7. Press the “+ Add” button in the dotted blue rectangle

add new answer to chatbot

8. Press the ‘Simple Text’ button in the table that appears

add new answer to chatbot

9. Press the ‘Edit Simple Text’ button that appeared right next to the new gray bubble.

add new answer to chatbot

10. Enter the text of the new answer you’d like to add, then press “Update”

add new answer to chatbot

11. Wait for the ‘Successfully update!’ label to appear, then press on the X button on the top bar.

add new answer to chatbot

12. Press the ‘Next’ button next to the question

add new answer to chatbot

13. Scroll down to the bottom of the page and get to the ‘Matching Topics’ section. Press the ‘Create New +’ button next to the topic you’d like to add.

add new answer to chatbot

14. Edit the topic as you wish. Edit the keywords text box with any synonyms of the same topic. When you’re done, first press ‘Save Changes’, then ‘Close’.

add new answer to chatbot

15. Now, press the ‘Finish’ button on the bottom of the page.

add new answer to chatbot

16. Go back to the home screen of the control panel and type your question again. Note that this time you get the new answer we’ve added!

add new answer to chatbot

17. Repeat this guide for any answer you’d like to add.