Step-by-step: adding shortcuts to an answer (blocks)



1. Log in to your chatbot here control panel

2. On the left-side menu bar, press on the "Answers" button.

add shortcuts to answer

3. Choose a question you’d like to add the block to. You can scroll down to find the right question, if needed. Press the green “Edit” button next to the question title

add shortcuts to answer

4. Go to the second section of the page titled “The Answer”. Press on the “Edit” button next to it.

add shortcuts to answer

5. Press the “+ Add” button under the current answer block.

add shortcuts to answer

6. A pop up appears. Press the “Chat Shortcuts” button.

add shortcuts to answer

7. Press the “Edit Shortcuts” button, right to the new gray block that appears.

add shortcuts to answer

8. Click on the update button to edit a specific shortcut

add shortcuts to answer

9.Fill in the first textbox the text you want to appear on the shortcut button. Fill in the second textbox the text you want the shortcut to trigger.
Note! Repeat Steps 8-9 as many times as needed. If you need more than 3 shortcuts, press the “Add a new shortcut” below the list of shortcuts, as shown here

add shortcuts to answer

add shortcuts to answer

10. Press the green “Next” button right next to the question title above. In the next screen, scroll down and press the blue “Finish” button

add shortcuts to answer

11. Scroll to the bottom of the page, and press the blue “Finish” button

add shortcuts to answer

12. Now you can go back to your chatbot’s home screen. On the right side, you can check your newly edited question with the chat preview.

add shortcuts to answer