Step-by-step: adding shortcuts to an answer (blocks)

1. Log in to your chatbot here control panel

2. On the top menu bar, press the "Tools & Settings" button and then select "Chatbot Answers (Q&A)".



3. Choose a question you’d like to add the block to. You can scroll down to find the right question, if needed. Press the green “Edit” button next to the question title



4. Go to the second section of the page titled “The Answer”. Press on the “Edit” button next to it.



5. Press the “+ Add” button under the current answer block.



6. A pop up appears. Press the “Chat Shortcuts” button.



7. Press the “Edit Shortcuts” button, right to the new gray block that appears.



8. Click on the update button to edit a specific shortcut



9.Fill in the first textbox the text you want to appear on the shortcut button. Fill in the second textbox the text you want the shortcut to trigger.
Note! Repeat Steps 8-9 as many times as needed. If you need more than 3 shortcuts, press the “Add a new shortcut” below the list of shortcuts, as shown here





10. Press the green “Next” button right next to the question title above.



11. Scroll to the bottom of the page, and press the blue “Finish” button



12. Now you can go back to your chatbot’s dashboard screen. On the right side, you can check your newly edited question with the chat preview.