Step-by-step: How to edit the chatbot’s answers (Q&A) (default answers)



In this step-by-step, we’ll learn how to edit chatbot's answers (Q&A) and we will use a chatbot template as example.
For this article, we’ll use the chatbot template for web building agency. You can still use any other chatbot following the same steps.

1. Log in to your chatbot control panel

2. Check out the chatbot’s preview on the right side. Try and type in “What are your prices?”

edit chatbot answers

3. You’re getting a placeholder that has no real information in it. We would like to fix that so your visitors know what are the prices of the services you offer.

edit chatbot answers

4. On the left-side menu bar, press on the "Answers" button.

edit chatbot answers

5. Scroll down the answers list to find the question you would like to edit

edit chatbot answers

6. When you find the right question, press the green ‘Edit’ button right next to it

edit chatbot answers

7. Press the green ‘Edit’ button next to the title ‘The Answer’ to edit the answer itself

edit chatbot answers

8. Find the section you would like to edit, and press the ‘Edit Text/HTML’ button

edit chatbot answers

9. Edit the text in the textbox and press the ‘Update’ button when you’re done

edit chatbot answers

10. Wait for the ‘Successfully update!’ label to appear. After it does,press the X button on the top bar.

edit chatbot answers

11. When you’re back on the question editing screen and you’re done editing the text, press the green ‘Next’ button to continue.

edit chatbot answers

12. On the next screen, scroll to the bottom and press the blue ‘Finish’ button to save all changes and end the edits

edit chatbot answers

13. You’ll be back in the answers list. Press the ‘Home’ button on the left-side bar

edit chatbot answers

14. Type in the same question we entered before and we just edited - “What are your prices?”

edit chatbot answers

15. Now your answers are updated in your chatbot and visitors will get them during the conversation!

edit chatbot answers

16. Repeat these steps for any of the chatbot's answers (Q&A) you would like to edit