Step-by-step: How to change your chatbot’s introduction sentences and shortcuts



You will want to change the first sentences of the chatbot's conversation to engage your website's visitor in the most effective way.

1. Log in to your chatbot here control panel

2. On the left-side menu bar, press on the "Chat Scripts" button.

Edit Chatbot Introduction Text

3. Click the pencil icon, next to the title 'Introduction'

Edit Chatbot Introduction Text

4. Now you are in the introduction editing screen, you can press the ‘Edit’ button to edit the text shown.

Edit Chatbot Introduction Text

5. Now a textbox will appear. Enter the new text and press edit.

Edit Chatbot Introduction Text

6. Repeat step 5 for the second message. You can also press on “[+] Visitor Shortcuts” to add shortcuts that will appear right after the sentence

Edit Chatbot Introduction Text

7. Add the shortcuts you’d like to appear. Enter the text you want to appear in the text box named “shortcut text” and marked in blue. Enter the text you want to trigger in the text box named “action text” and marked in green. Note that this text should match a question that exists in your chatbot! Otherwise, create an according question.

Edit Chatbot Introduction Text

8. Go back to your chatbot’s home screen and look at the preview in the right side. You can trigger the introduction back by typing startintro in the chat query. Check out your new introduction.

Edit Chatbot Introduction Text