Website Chatbot - Chat bot for website virtualspirits




step-by-step: working with chatbot intelligence



1. Login to your chatbot account.
2. On the menu press on "Answers"
3. on the top menu press on "Intelligence"
4. Press on "Refresh"
5. This chart shows the most used topics by your visitors during conversations, divided to 3 rows:
- Topics Combination: The topic or topics combination that was used by the visitors.
- # queries: The amount of queries this topic or topics combination was used by your visitors.
- Chatbot result from Q&A's: Shows the answer your visitor gets when writing this topic.
6. On the chart you can see if there is a question your visitors ask and dont get an answer to:
- If the Chatbot result from Q&A's text is colored in Orange - there are no Answers that have this exact combination of topics. the Chatbot will look for best alternative and will show the visitor a list of relevant questions. It is recommended you will add a new question that contains the topic or the topics combination.
- If the Chatbot result from Q&A's text is colored in Red - there are no answers that have this exact combination of topics and you must add a new question containing these topics.
7. Pressing on a topic number of queries will open a new window with a list of the queries made by visitors that asked a question related to the specific topic.

Overview Chatbot Intelligence





 
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