step-by-step: working with chatbot intelligence



1. Login to your chatbot account.
2. On the left-side menu bar, press on the "Answers" button.
3. On the top menu bar, press on the "Intelligence" button.
4. Press on the green "Refresh" button.
5. This chart shows the most used topics by your visitors during conversations, divided to 3 rows:
- Topics Combination: The topic or topics combination that was used by the visitors.
- # queries: The amount of queries this topic in visitors conversations.
- Chatbot result from Q&A's: Shows the answer your visitor gets when writing this topic.
6. On the chart you can see if there is a question your visitors ask and don't get an answer to:
- If the chatbot result from Q&A's text is colored in orange - there are no answers that fit this exact combination of topics. The chatbot will look for the best alternative and will show the visitor a list of relevant questions. It is recommended you will add a new question that fits this topic or topic combination.
- If the Chatbot result from Q&A's text is colored in Red - there are no answers that have this exact combination of topics, and you must add a new question containing these topics.
7. Pressing on a topic number of queries will open a new window with a list of all queries made by visitors that asked a question related to the specific topic.

Overview Chatbot Intelligence