Website Chatbot - Chat bot for website virtualspirits




step-by-step: working with visitors' feedback on chatbot answers



1. Login to your chatbot account.
2. On the menu press on "Feedback"
3. On the top part of the screen, Choose the month you want to see the Feedback on.
4. Choose the type of conversation you want to see. It is recommended to leave this option on "All"
4. Press the "Refresh latest chats" Button.
5. Start reading the conversations one by one regardless of the fact if the feedback is positive or negative.
6. Reading the positive feedback conversations can show you where your chatbot is working good and what answers satisfy your visitors the most.
7. Reading a negative feedback conversation can show you where your chatbot is not working well ,what answers you should edit to a better answer or what new question you should add.

visitors feedback on chatbot answers





 
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